Help Center
Frequently Asked Questions
Find answers to common questions about Carbon Footprint Tracker
Getting Started
What is Carbon Footprint Tracker?
Carbon Footprint Tracker is an iOS app that helps you understand and reduce your environmental impact by tracking daily activities like transportation, energy usage, and consumption habits.
Is the app free to use?
Yes! The basic version is free and includes essential tracking features. We also offer a premium version with advanced analytics and personalized recommendations.
How do I start tracking my carbon footprint?
Simply download the app from the App Store, create an account, and begin logging your daily activities. The app will guide you through the process with an intuitive onboarding experience.
Tracking & Calculations
How accurate are the carbon calculations?
Our calculations are based on peer-reviewed scientific research and established environmental standards. We regularly update our algorithms to ensure accuracy and incorporate the latest environmental data.
What activities can I track?
You can track transportation (car, public transit, flights), home energy usage, food choices, shopping habits, and more. We're continuously adding new tracking categories based on user feedback.
Can I track activities offline?
Yes! The app works offline and will sync your data when you're back online. This ensures you never miss tracking any activity, regardless of internet connectivity.
Premium Features
What's included in the premium version?
Premium includes detailed analytics, personalized reduction strategies, weekly insights reports, goal setting tools, and the ability to compare your impact with community averages.
How much does premium cost?
Premium is available for $4.99/month or $49.99/year. This helps us maintain and improve the app while keeping the basic version free for everyone.
Can I cancel my premium subscription?
Yes, you can cancel anytime through your App Store settings. You'll continue to have premium access until the end of your billing period.
Data & Privacy
Is my data secure?
Yes, we take data security seriously. All data is encrypted, and we never share your personal information with third parties. Read our Privacy Policy for more details.
Can I export my data?
Yes, you can export your tracking history and reports as CSV or PDF files. This feature is available to both free and premium users.
How do you use my data?
We use your data to calculate your carbon footprint and provide personalized recommendations. We may also use anonymized data to improve our calculations and features.
Support & Updates
How often is the app updated?
We release updates monthly with new features, improvements, and bug fixes. Major updates with new tracking categories and features are released quarterly.
How can I get help if I have issues?
You can reach our support team at [email protected]. We typically respond within 48 hours. Premium users get priority support.
Can I suggest new features?
Absolutely! We love hearing from our users. Send your suggestions to [email protected] or use the feedback form in the app.
Still Have Questions?
Can't find the answer you're looking for? Contact our support team:
Email: [email protected]
Response Time: Within 48 hours